Great service is built into how our technology works, not bolted on after the fact. We give clients the tools, visibility, and hands-on support to manage benefits with confidence — no guesswork, no waiting. Technology handles the complex administrative work. Our team handles the rest, so every interaction is smooth, accurate, and proactive.
The American Worker has been serving hourly employees for 40 years. As a client, you'll have dedicated personnel experienced in hourly and variable-hour workforces, including field sales and service teams, account executives, compliance resources, plan installation experts, and employer and employee call centers.
Powered by Zendesk, our support system captures every request, tracks every project, and gives you a full history of every action taken on your plan.
Submit and track support requests in one place
Built-in reporting and analytics
Real-time status on routine and complex requests
See how a dedicated account team and tracked support change plan administration.
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